Globalization and the Nigerian banking industry: dynamics of context/process interaction
نویسندگان
چکیده
This paper applies a context/process interaction approach to study information technology (IT) and organizational change within the Nigerian banking system. A contextualist approach is a research method that studies the interaction between a particular phenomenon and the context within which it is taking place. In this study we attempt to assess how the context of banking interacts with and influences the implementation of new technology-enabled banking products/services. In discussing this interplay, we suggest that the implementation of technology-enabled products/services within the Nigerian banking system is both adapting to and transforming existing structures within the industry. At the level of practice, this highlights the importance of contextualizing technology-enabled banking products/services and further supports the view that an effective globalization strategy should take the local context into consideration.
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